Last updated: July 01, 2019
This End User License Agreement and Terms of Service (collectively, these "Terms") constitutes a legal agreement between Yours Skinlabs Pte. Ltd. doing business as Yours ("Yours", "we", "our", or "us") and you that governs your access to, and use of, our Yours mobile application ("App"); our web site at www.lovefromyours.com ("Site"); and any related web sites, embeddable widgets, downloadable software, and other services provided by us on which a link to this End User License Agreement and Terms of Service is provided (collectively, including the Site and App, our "Service"). These Terms are a legally binding contract between you and Yours regarding your use of the Service.
You acknowledge and agree that, as provided in greater detail in these Terms:
the App is licensed, not sold to you, and you may use the Service only as set forth in these Terms;
your use of the Service may be subject to separate third party terms of service and fees, including without limitation the terms of service and data, SMS, MMS, and other fees of your mobile network operator (the "Carrier"), which are your sole responsibility;
the Service is provided "as is" without warranties of any kind and Yours' liability to you is limited;
disputes arising hereunder will be resolved by binding arbitration. BY ACCEPTING THESE TERMS, YOU AND Yours ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Our rights will be determined by a neutral arbitrator and NOT a judge or jury, and your claims cannot be brought as a class action. Please review Section 19 below for the details regarding your agreement to arbitrate any disputes with Yours;
if you are using the App on an iOS-based device, you agree to and acknowledge the "Special Terms Regarding Apple", below.
Service Description. As part of the Service, Yours may allow you to provide us information about yourself through a survey for the design and creation of personalized skincare products that you may purchase through the Service (the "Products").
Eligibility. You must be at least eighteen (18) years of age to use the Service. By agreeing to these Terms, you represent and warrant to us: (i) you are at least eighteen (18) years of age; (ii) you have not previously been suspended or removed from the Service; and (iii) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.
Products Designs. As part of the Service, Yours may provide you with designs and renderings for personalized skincare products (the "Designs"). The provision of a Design by Yours in no way creates a production guarantee or commitment on behalf of Yours. These Designs are for demonstration only and the actual Products you receive may differ from the Designs for many reasons, including, without limitation, Yours' manufacturing requirements and specifications.
Accounts and Registration.
4.1. Yours Account. To access some features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself (such as your name, e-mail address, or other contact information). You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register, you may be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, then you must immediately notify us at hello[at]lovefromyours[dot]com.
4.2. Third Party Accounts. In order to download the App, you may be required by the third party who is distributing or providing you access to the App, such as Apple, Inc. (each, a "Distributor") to create an account. You are solely responsible for maintaining the security of any logins, passwords, or other credentials that you select or that are provided to you to access your account with any Distributor. Your use of any account with a Distributor is subject to any terms, conditions, and policies, including privacy policies, of that Distributor. Yours is not responsible for any act or omission of any Distributor.
Licenses. The terms of this Section 5 govern your acquisition and use of our App and the Service.
5.1. Limited License. Subject to your complete and ongoing compliance with all the terms and conditions set forth in these Terms (including, without limitation, compliance with all license restrictions), Yours hereby grants you: (1) a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use one copy of the App downloaded from a legitimate marketplace (such as Apple's iTunes store), solely in object code format and solely for your personal use for lawful purposes, on a single compatible device that you own or control; and (2) permission to access and use the Service solely through the use of a licensed copy of the App.
5.2. License Restrictions. You may not reproduce, distribute, publicly display, or publicly perform the App or any part of the Service. Except if, and solely to the extent that, such a restriction is impermissible under applicable law, you may not: (a) decompile, reverse engineer, or otherwise access or attempt to access the source code for the App, or make or attempt to make any modification to or derivative work of the App; or (b) interfere with or circumvent any feature of the App, including without limitation any security or access control mechanism. You may not use the App or the Service for any purpose other than a purpose for which the App and the Service are expressly designed. The term App, as used herein, includes any update or modification to the App made available to you by Yours (unless provided with separate terms). If you are prohibited under applicable law from using the App or the Service, you may not use them.
5.3. Carrier Services and Fees. Yours does not provide you with the equipment to use the App. You are responsible for complying with any third party terms of service and paying all fees charged by third parties to access and use the App (e.g., charges by Carriers). Without limiting the foregoing, you are solely responsible for the payment of all applicable fees associated with any Carrier service plan you use in connection with your use of the Service (such as data, SMS, MMS, roaming, and other applicable fees charged by the Carrier). Accordingly, you should use care in selecting a service plan offered by your Carrier.
5.4. Feedback License. If you choose to provide input and suggestions regarding problems with or proposed modifications or improvement to the Service ("Feedback"), then you hereby grant Yours an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.
General Payment Terms. Certain features of the Service, including, without limitation, the ordering of Products, may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in Singapore Dollars and are non-refundable unless otherwise stated in our refund policy.
6.1. Yours reserves the right to determine pricing for the Service, including the price of the Products. Yours, at its sole discretion, may make promotional offers with different features and different pricing to any of Yours' customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.
6.2. You authorize Yours or its third party payment processor to charge all sums for the orders of Products that you make and fees for the Service as described in these Terms or published by Yours, to the payment method you provide us. If you pay any fees with a credit card, Yours or its third party payment processor may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.
Ownership; Proprietary Rights. The Service is owned and operated by Yours. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (the "Materials") provided by Yours are protected by all relevant intellectual property and proprietary rights and applicable laws. All Materials contained in the Service (including any and all Designs) and all intellectual property rights therein and thereto, are the property of Yours or our third-party licensors. Except as expressly authorized by Yours, you may not make use of the Materials. Yours reserves all rights to the Materials not granted expressly in these Terms.
9.1. Third-Party Services and Linked Websites. Yours may provide tools through the Service that enable you to export and import information to and from third party services, including through features that allow you to link your account on Yours with an account on a third party service, such as through our implementation of third party buttons. By using these tools, you agree that we may transfer such information to the applicable third-party service. Such third party services are not under our control, and we are not responsible for their use of your exported information. The Service may also contain links to third-party websites. Such linked websites are not under our control, and we are not responsible for their content.
Open Source Software. The Service may include open source software or third party software. Any such software, if applicable, is made available to you under the terms of the applicable licenses.
BY USING THE SERVICE YOU AGREE NOT TO, NOR PERMIT ANYONE ELSE TO, INDIRECTLY OR DIRECTLY:
12.1. perform any fraudulent activity including impersonating any person or entity, claiming false affiliations, accessing the Service accounts of others without permission, falsifying your age or date of birth, forging headers or otherwise manipulating identifiers in order to disguise the origin of any communication transmitted through the Service, or posting content in fields that are not intended for that content;
12.2. use the Service (including the submission, transmission, modification, addition, or deletion of any content available through the Service) for any illegal or improper purpose, or in violation of any local, state, national, or international law, or for any purpose other than your personal, non-commercial purposes;
12.3. violate, or encourage others to violate, the rights of Yours or third parties, including by infringing or misappropriating any Yours third party intellectual property or other proprietary rights;
12.4. remove any copyright, trademark or other proprietary rights notices contained on the Service;
12.5. post, upload, or distribute any content or initiate communications which include information that you do not have the right to disclose or make available under any law or under contractual or fiduciary relationships;
12.6. interfere with security-related features of the Service, including, without limitation, by: (i) sharing use of your password or use any passcode or password, regardless of whether or not such passcode or password is unique; (ii) participating in the Service if you are not the original recipient of a passcode or password; (iii) disabling or circumventing features that prevent or limit use or copying of any content; or (iv) reverse engineering or otherwise attempting to discover the source code of the Service or any part thereof except to the extent that such activity is expressly permitted by applicable law;
12.7. interfere with the operation of the Service or any user's enjoyment of the Service, including without limitation by: (i) uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code; (ii) sending unsolicited or unauthorized offers, advertisements, or other forms of solicitation to other users of the Service; (iii) attempting to collect personal information about users or third parties without their consent; or (iv) interfering with or disrupting any networks, equipment, or servers connected to or used to provide the Service, or violating the regulations, policies, or procedures of such networks, equipment, or servers; or
12.8. attempt to do any of the foregoing in this Section 12, or assist or permit any persons in engaging or attempting to engage in any of the activities described in this Section 12.
The foregoing actions shall constitute a material breach of these Terms.
Modifications to the Terms. We reserve the right, at our discretion, to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. In the event that a change to these Terms materially modifies your rights or obligations, we will make reasonable efforts to notify you of such change. We may provide notice through a pop-up or banner within the Service, by sending an email to any address you may have used to register for an account, or through other mechanisms. Generally, modifications to the Terms are effective upon publication, provided that if the changed Terms materially modify your rights or obligations, the changes are effective upon the earlier of (a) your using the Service with actual knowledge of the change, or (b) your acceptance of the modified Terms, and further provided that disputes arising under these Terms will be resolved in accordance with the Terms in effect that the time the dispute arose. If you do not accept the changed Terms, you may not continue to access and use the Service.
Term and Termination of these Terms.
14.1. Term. As between you and Yours, the term of these Terms commences as of your first use of the Service and continues until the termination of these Terms by either you or Yours.
14.2. Termination. If you violate any provision of these Terms, your permission to use the Service will terminate automatically. You may terminate these Terms by sending written notification to Yours at hello[at]lovefromyours[dot]com and terminating all other uses of the Service. Yours reserves the right, in its sole discretion, to restrict, suspend, or terminate these Terms and your access to all or any part of the Service at any time without prior notice or liability if you breach any provision of these Terms or violate the rights of any third party on or through the Service. Yours may further terminate these Terms for any other reason upon 10 days' notice to you using the email address associated with your account credentials or immediately in the event that your email address is no longer current.
14.3. Effect of Termination. Upon termination of these Terms: (i) your license rights will terminate and you must immediately cease all use of the Service; (ii) you will no longer have access to your account; and (iii) any provision that by its nature or express terms should survive will survive such termination or expiration, including Sections 3, 5.4, 6, 8, 11, 12, 13, 14.3, and 15 - 22.
14.4. Modification of the Service. Yours reserves the right to change, suspend, or discontinue all or any part of the Service at any time (including, without limitation, by limiting or discontinuing certain features of the Service) without prior notice. We will have no liability whatsoever because of any change to the Service or any suspension or termination of your access to or use of the Service.
Indemnity. You agree that you will be responsible for your use of the Service, and you agree to defend, indemnify, and hold harmless Yours or any of its officers, directors, employees, consultants, affiliates, subsidiaries and agents (collectively, the "Yours Entities") from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with: (i) your access to, use or misuse of, or alleged use or misuse of the Service; (ii) your violation of these Terms or any representation, warranty, or agreements referenced herein, or any applicable law or regulation; (iii) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; or (iv) any disputes or issues between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (and without limiting your indemnification obligations with respect to such matter), and in such case, you agree to cooperate with our defense of such claim.
Disclaimers; No Warranties.
16.1. THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE Yours ENTITIES SPECIFICALLY (BUT WITHOUT LIMITATION) DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING BUT NOT LIMITED TO: (I) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (II) ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE Yours ENTITIES DO NOT WARRANT THAT THE SERVICE OR ANY PART THEREOF, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE WILL BE ACCURATE, UP TO DATE, UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED.
16.2. YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICE AND USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN MATERIALS THROUGH THE SERVICE AND ANY ASSOCIATED SITES OR SERVICES AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM USED IN CONNECTION WITH THE SERVICE) OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICE OR THE DOWNLOAD OR USE OF SUCH MATERIALS.
16.3. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF CERTAIN WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. NOTWITHSTANDING THE FOREGOING Yours DOES NOT DISCLAIM ANY WARRANTY OR OTHER RIGHT THAT Yours IS PROHIBITED FROM DISCLAIMING UNDER THE APPLICABLE LAW.
Health Related Information.The information contained in the Service AND WITH THE PRODUCTS is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Service (including, but not limited to, information that may be provided on the App or the Site OR WITH THE PRODUCTS about THE BENEFITS OF PERSONALIZED skincare treatments) for diagnosing or treating a health problem or disease, or prescribing any medication or medical products. Information and statements regarding the Products, AND THE PRODUCTS THEMSELVES, haVE not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.
Limitation of Liability.
18.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE Yours ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING UNDER OR RELATING TO THE SERVICE OR THESE TERMS (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, PROFITS, GOODWILL, USE, DATA, OR OTHER ECONOMIC ADVANTAGE), IN EACH CASE WHETHER BASED ON STATUTE, WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE Yours ENTITIES ARE OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18.2. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE Yours ENTITIES BE LIABLE FOR ANY DIRECT DAMAGES ARISING UNDER OR RELATING TO THE SERVICE OR THESE TERMS EXCEEDING ONE HUNDRED SINGAPORE DOLLARS (S$100 SGD).
18.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Governing Law and Arbitration.
19.1. These Terms shall be governed and interpreted in accordance with the laws of the SINGAPORE without reference to conflicts of laws principles and excluding the United Nations Convention on Contracts for the Sale of Goods. .
19.2. YOU AND Yours AGREE THAT THE SOLE AND EXCLUSIVE FORUM AND REMEDY FOR ANY AND ALL DISPUTES AND CLAIMS RELATING IN ANY WAY TO OR ARISING OUT OF THESE TERMS SHALL BE FINAL AND BINDING ARBITRATION, RATHER THAN JURY TRIALS OR CLASS ACTIONS. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The foregoing shall not prevent Yours from seeking injunctive relief in a court of competent jurisdiction. Judgment on the award may be entered in any court of competent jurisdiction.
19.3. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO ARBITRATION OR CLAIM UNDER THESE TERMS SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, AND NO CLASS ARBITRATION PROCEEDINGS SHALL BE PERMITTED.
20.1. Assignability.You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice.
20.2. No Waiver. The failure to require performance of any provision will not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.
20.3. Interpretation.Use of section headers in these Terms is for convenience only and shall not have any impact on the interpretation of particular provisions.
20.4. Severability.In the event that any part of these Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remaining parts will remain in full force and effect.
20.5. Additional Terms. Your use of the Service is subject to any and all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to on the Service (the "Additional Terms"), such as rules applicable to particular features or content on the Service. All Additional Terms are hereby incorporated by reference into, and made a part of, these Terms.
20.7. Contact Information. The Services hereunder are offered by Yours Skinlabs Pte. Ltd. 231 Mountbatten road #01-06 Block D Mountbatten Centre Singapore 397999. You may contact us by sending correspondence to the foregoing address or by emailing us at hello[at]lovefromyours[dot]com.
Special Terms Regarding Apple. This Section only applies to the extent you are using our mobile application(s) on an iOS device. You acknowledge that these Terms are between you and Yours only, not with Apple Inc. ("Apple"), and Apple is not responsible for the Service and the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Service. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (i) product liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Service and/or your possession and use of the Service infringe third party's intellectual property rights. You agree to comply with any applicable third party terms when using the Service. Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary of these Terms. You hereby represent and warrant that (i) you are not located in a country that is subject to a Singapore Government embargo, or that has been designated by the Singapore Government as a "terrorist supporting" country; and (ii) you are not listed on any Singapore Government list of prohibited or restricted parties.