FAQs FAQs – Yours Personalised Skincare

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How It Works

1. Take skin
assessment

Tell us about your skin, lifestyle and environment,
and upload a selfie.

2. Know your
ingredients

See the Swiss active ingredients that go into your personalised regimen.

3. Personalised skincare

3. Get personalised skincare

Made with love in Switzerland. Your order will be delivered to you, free shipping inclusive.

1. Take skin
assessment

Tell us about your skin,
lifestyle and environment,
and upload a selfie.

2. Know your
ingredients

See the Swiss active
ingredients that go into your
personalised regimen.

3. Get personalised
skincare

Made with love in Switzerland.
Your order will be delivered to
you, free shipping inclusive.

FAQs

Skin Assessment, Formulations & Product

Skin Assessment,
Formulations & Product

I've completed the skin assessment, but I want to change my answers.
Can I skip uploading a selfie?
What products do you sell?
Can I use other products with Yours?
Are your products Paraben, Sulfate and Phthalate-free?
Are you cruelty-free?
Why do I need to take your skin assessment?

Orders, Delivery, Reformulations & Returns

Which payment methods do you accept?
How do you secure my financial information?
What are the delivery options and do you ship internationally?
How long is the shipping time - when can I expect my order to reach me?
I provided a wrong address, how do I change it?
How do I reformulate if the products don't suit me?
I received a damaged/wrong product. What do I do?
How do I return/replace a product?

Subscription

How do I subscribe to Yours Autopilot?
What are the subscription options?
Can I pause or delay my subscription shipment?
What happens if my skin concerns change over time?
How do I cancel my subscription?
Can I change my payment method after subscribing?
How can I check my upcoming payments and delivery schedule?
Do you store credit card information?
Which countries is Yours Autopilot available in?

Gifting

How is the gift personalised?
What's included in the Love from Yours gift set?
How would the person I'm ordering a gift for know to fill in the skin assessment?
What's the difference between 'Save My Gift' and 'Checkout'?
What are the delivery options, do you deliver gifts internationally?
How do I change my scheduled gift delivery date?
Which payment methods do you accept?
What happens if the personalised skincare regimen doesn't work for the person I'm giving it to?

No more guesswork, toxins, and cruelty in your skincare.
Just a box full of goodness and love.

No more guesswork, toxins,
and cruelty in your skincare.
Just a box full of goodness and love.

Clean beauty