If you’d like to change some answers in your skin assessment after you’ve completed it and placed your order, we’d be happy to help! Simply start a new assessment from scratch and drop us an email on hello@lovefromyours.com to let us know about your updated answers – we’ll take care of the rest. If you’re not sure about certain questions, feel free to reach out to us and we’ll guide you through it.

Uploading a selfie is optional, but we strongly recommend you do. When you complete your online skin assessment with a selfie, our computer vision algorithm extracts key data from the image and combines it with the questionnaire answers based on your skin, lifestyle, and environment. Adding a selfie will result in a much more precise skin analysis, meaning you’ll receive more accurate product recommendations for your skin concerns.

If you're having technical trouble uploading a selfie while taking the test, email it to us at experts@lovefromyours.com. PS: No make-up and no filter selfies work the best!

Say hello to skincare that’s designed for you—your skin, lifestyle and environment. When you complete your skin assessment, you will see your personalised Day & Night Set. Your personalised Day & Night Set includes a day cream (30ml), a day serum (15ml), a night cream (30ml) and a night serum (15ml). The ingredients that go into your skincare are specially curated for you, based on the results of your skin assessment. All our products are 100% clean beauty, cruelty-free and environmentally friendly. You can also pick and choose from our range of skincare sets. If you’d like to browse other products or would like to reorder, head over to our Product Page. P.S. Watch this space — we have new products launching (very) soon!

Your personalised regimen is designed to last up to two months with everyday use.

Your products will last up to 3 years from the manufacture date. Upon opening, products should be used within 12 months for best results.

We recommend that you store products at room temperature, away from direct sunlight in a cool and dry environment. Avoid storing your products in extreme hot or cold temperatures. While temperature does not directly impact product efficacy, it may impact the texture (your formulations might become slightly runnier in excess heat, and thicker in excess cold; we like our creams and serums to apply smooth-as-silk!) The above recommendations are valid for all our products, except our eye serum – this one can be left in the freezer for 2-3 minutes before use. Thanks to its metal ball roller, the extra step will help soothe, chill and de-puff your under-eye area!

Yes, you can use other products with your personalised skincare routine, but just be sure to stay away from those with toxic ingredients—learn more about these here. However, for best results, we recommend using Yours on its own; all the ingredients within our regimen are stringently tested for compatibility and are designed to complement each other. Your Day & Night Set routine is designed for your skin, lifestyle and environment, so it will work to maintain moisture balance throughout the day while repairing and nourishing your skin throughout the night – it's the ultimate all-in-one skincare set!

You bet! All our products are completely free of Parabens, Sulfates, Phthalates, SLS and BHS. Plus, all our ingredients are 100% clean, non-toxic and ethically-sourced. Our philosophy on product development is all about transparency of our supply chain and innovative formulations that are safe for you and the environment. All ingredients and product formulations are rigorously tested to ensure that they are safe, gentle, and effective for you! Learn more about all our ingredients here.

All our products are 100% cruelty-free. You can use Yours with the assurance that no animals are ever harmed or affected at any point in our production process.

We live by a 100% Clean Beauty philosophy. While a lot of our ingredients are natural, not all natural ingredients are safe for the skin. Clean Beauty for us is about ensuring our ingredients are completely safe for you, and that they are sourced ethically and sustainably, with zero impact on the planet. We also prioritise rigorous quality checks to ensure compatibility between all our ingredients..

Clean = zero harmful, toxic ingredients. Europe’s stringent cosmetic regulations (our products are made in Switzerland) ban 1,328 toxic ingredients from beauty products, so you won’t find any of these in Yours. We also blacklist an additional 128 ingredients that are known to be harmful for your skin or the environment. In total, we refrain from using 1,456 toxic ingredients that are still readily included in other Clean Beauty products worldwide. On top of this list, we go above and beyond to ensure:

+ Total transparency of our supply-chain, where each ingredient is sourced from suppliers we trust and not from unknown online suppliers (this happens a lot with beauty brands, where manufacturers don’t ever meet their suppliers!)

+ Regular, stringent safety and efficacy tests at both ingredient and formulation level, to ensure you receive the highest quality skincare products.

Being environmentally-friendly is one of our foundational brand values. First, by leveraging technology to personalised skincare routines, we are in the process of reducing product waste by eliminating the trial-and-error aspect involved in finding the right skincare products for your skin.

Secondly, we only use ingredients that are good for you and for the environment. We only work with suppliers we trust, with complete visibility into their supply chain—we only use ethically sourced ingredients that are rated safe and sustainable by the Environmental Working Group (EWG).

Finally, our packaging is designed with an environment-first approach. All our bottles and packaging are fully recyclable and reusable. We also use bottles with airless pumps that ensure you are able to use every drop of the product without anything sticking on the walls of the bottle - this also makes recycling easy, as bottles can be cleaned with ease.

Your skin is a factor of your skin type, lifestyle and environment. Using your completed skin assessment, we decode your skin needs based on all these factors. The interplay of all these elements critically affects the appearance, feel and health of your skin, and will ultimately define your skincare regimen. It only takes 3 minutes to complete your skin assessment – get started here.

Rest assured, your privacy is important to us, and your data is always safely secured.

At Yours, we never compromise on product safety or quality, ensuring only the best for you. Each product undergoes stringent safety and efficacy testing at both the ingredient and formulation level:

Microbiological, Safety and Challenge tests to ensure you receive products of the highest quality that are effective and safe for use.

Stability test to ensure that the products have a better shelf life.

Compatibility test to ensure that formulations are compatible with the packaging material.